Terms of service
TERMS & CONDITIONS
TERMS AND CONDITIONS OF USE
Welcome to our website Brooks Brothers website ('Site'). These Conditions of Use govern access to and use of brooksbrothers.eu. The access to and use of this website as well as the purchase of products on brooksbrothers.eu are based on the assumption that you have read, understood and accepted these Conditions of Use. This Website is managed and maintained by The Level S.r.l. ("Provider"), with registered offices in Italy at Piazza Arcole 4, 20143, Milan, VAT number 07234250962.
If you need assistance, visit our Customer Service area, where you will find information on orders, shipping, refunds and returns of products purchased on brooksbrothers.eu, a registration form, tips and other general information on the services provided by brooksbrothers.eu. You can contact us by Clicking Here.
For any other legal information, visit the Conditions of Sale, Returns Policy and Privacy Policy sections on brooksbrothers.eu. The Provider may amend or simply update all or part of these Conditions of Use. Any amendment or update of the Conditions of Use shall be posted for our users on the Home Page of brooksbrothers.eu as soon as such amendments or updates have been made and shall be binding as soon as they are published on the website in this section. Therefore, you should regularly access this section on the website in order to check the publication of the most recent and updated Conditions of Use. If you do not agree to all or part of the brooksbrothers.eu ´s Conditions of Use, please do not use our website.
The access to and use of brooksbrothers.eu, including display of web pages, communication with the Provider, downloading product information and making purchases on the website, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be solely liable for your use of brooksbrothers.eu and its contents. The Provider shall not be considered liable for any use of the website and its contents made by its users that are not compliant with the laws and regulations in force, without prejudice to Provider's liability for intentional torts and gross negligence. In particular, you will be solely liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.
Lastly, as all materials will be downloaded or otherwise obtained by using the service at the user's choice and risk, any damage to computer systems or loss of data caused by the download operators shall be exclusively at the user's liability, and cannot be attributed to the Provider. The Provider denies all liability for any damage resulting from the inaccessibility of the services on the site or any damage caused by viruses, damaged files, errors, omissions, service interruptions, deletion of contents, network, provider, telephone or connection issues, unauthorized access, alteration of data, or faulty and/or defective functioning of the electronic equipment belonging to the user.
The user is responsible for correctly storing and using their personal details, including the credentials allowing access to the services, in addition to any damage caused by the Provider or third parties following the incorrect use, loss or removal of said information.
1. PRIVACY POLICY
We recommend that you read the Privacy Policy which also applies in the event that users access to brooksbrothers.eu and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes brooksbrothers.eu collects and uses your personal data.
2. INTELLECTUAL PROPERTY RIGHTS
All content included brooksbrothers.eu, such as works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos, and any other material published in any format on brooksbrothers.eu, including menus, web pages, graphics, colors, screens, fonts and web design, diagrams, layouts, methods, processes, functions and software that are part of brooksbrothers.eu (collectively, the “Contents”), are protected by copyright and by any other intellectual property rights owned by Progetto 17 srl., an Italian company with registered office in Italy, Piazza Arcole 4, 20143, Milan, VAT No. 12228160961. – and/or the Provider and other right holders. Reproduction, in whole or in part, in any form, of brooksbrothers.eu and/or its content is prohibited without the express written consent of Brooks Brothers and the Provider.
Progetto 17 srl. and/or the Provider have the exclusive right to authorise or prohibit, at their sole discretion, any reproduction, publication, distribution, display, modification, creation of derivatives or any use whatsoever, in whole or in part, of the Content of brooksbrothers.eu.
Regarding the use of brooksbrothers.eu, you are solely authorized to view the Website and its Contents. You are also authorized to perform all temporary reproductions, without any personal financial gain, considered transitory or accessory, an integral and essential part of viewing brooksbrothers.eu and its Contents, and all other navigation of the website performed exclusively for legitimate use of brooksbrothers.eu and its contents. You are not authorized to reproduce all or part of brooksbrothers.eu and its Contents in any form. Any reproduction must be authorized on a case-by-case basis by the Provider and/or [brand company], or by the authors of the individual works contained in the Website if necessary. These reproductions must, in any case, be performed for legal purposes and in compliance with the copyright and other intellectual property rights of the provider and the authors of the individual works contained on the Website. The authors of individual works published on brooksbrothers.eu have, at all times, the right to claim the ownership of their works and to oppose any deformation, alteration or other modification to them, including any damage caused to the works, to their honor or reputation. You undertake to respect the copyright of the artists who have chosen to publish their works on brooksbrothers.eu or who have collaborated with brooksbrothers.eu to create new expressive and artistic forms destined for publication, even if not exclusively on the Website, or which are an integral part of it. Furthermore, you are in no case authorized to use, in any way or form, the Contents of the Website and each individual work protected by copyright and other intellectual property rights. For example, you may not alter or modify in any way the Contents and works protected without the consent of Brooks Brothers, the Provider and, where necessary, the individual authors of works published on brooksbrothers.eu.
3. LINKS TO OTHER WEB SITES
brooksbrothers.eu may contain hypertext links ("links") to other websites which are in no way connected to brooksbrothers.eu. The Provider does not control or monitor these third party websites or their contents, and shall not be held liable for their contents and/or for the rules adopted by them regarding, but not limited to, your privacy and the processing of your personal data when you are visiting those websites. Please, therefore, pay attention when you access these websites through the links provided on brooksbrothers.eu and read their Conditions of use and their privacy policies carefully. In fact, brooksbrothers.eu's Conditions of Use and Privacy Policy do not apply to the websites of third parties not managed by the Provider. brooksbrothers.eu provides links to other websites exclusively to help its users in searching and surfing the Internet and to allow links to websites on the Internet. When offering links to other websites, the Provider does not recommend that its users access these websites or provide any guarantees as to the contents, services and products supplied and sold to users on them.
4. LINKS TO BROOKSBROTHERS.EU
If you are interested in linking to the home page or other pages on brooksbrothers.eu, please contact the Provider by clicking here. We ask that you contact us in order to request our consent to brooksbrothers.eu. The activation of links is granted on request free of charge and non-exclusively by the Provider. The Provider is entitled to object to the activation of links to its website in the event that the applicant who intends to activate links to brooksbrothers.eu has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by market operators, or has made unfair competition activities vis-à-vis the Provider or the latter's suppliers, or when the Provider fears that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to brooksbrothers.eu or to use unauthorized meta-tags without the Provider's consent.
5. CONTENT DISCLAIMER
The Provider has taken every measure possible to avoid publishing contents on the website that describe or represent scenes or situations of physical or psychological violence that, according to the sensitivity of brooksbrothers.eu users, could be seen as offensive to civil beliefs, human rights and dignity in all its forms and expressions. The Provider does not warrant that the contents of the website are appropriate or lawful in other countries outside Italy. However, in the event that such contents are deemed to be unlawful or illegal in some of these countries, please do not access this website. If you choose to access it nonetheless, we inform you that your use of the services provided by brooksbrothers.eu is at your own exclusive and personal responsibility.
The Provider has also taken every precaution necessary to ensure users that the Contents of brooksbrothers.eu are accurate and do not contain incorrect or outdated information on their date of publication on the website and, as far as possible, afterwards. Nonetheless, the Provider does not accept any liability to users for the accuracy or completeness of contents published on brooksbrothers.eu, without prejudice to their liability for negligence or willful misconduct and other legal liability. Moreover, the Provider cannot guarantee that the website will operate continuously, without any interruptions and errors due to the connection to the internet. In the event of any problem in using our website, please contact our Customer Service by clicking here. A Provider representative will be at your disposal to assist and help you to restore your access to the website, as far as possible. In the same way, we also recommend you contact your internet services provider or check that each device for internet connection and access to web content is correctly activated, including your internet browser. Although the Provider will do everything possible to ensure continuous access to their website, the dynamic nature of the internet and its contents may not allow brooksbrothers.eu to operate without any suspensions, interruptions or discontinuity due to updating the website. The Provider has adopted adequate technical and organizational security measures to protect services on brooksbrothers.eu, the integrity of data and electronic communications in order to prevent unauthorized use of or access to data, and prevent risks of dissemination, destruction and loss of data and confidential/non-confidential information regarding users of brooksbrothers.eu, and to avoid unauthorized or unlawful access to such data and information.
6. OUR BUSINESS POLICY
The Provider has a set business policy, and our mission consists of selling products through our services and website exclusively to "consumers", intended as any natural person acting on brooksbrothers.eu for purposes which are outside his or her trade, business or professional activity (if any). If you are not a consumer, please do not use our services for purchasing products on brooksbrothers.eu. If you continue to use the site, the Provider may refuse to accept purchase orders from persons other than consumers or any other purchase order which does not comply with the Conditions of Sale and these Conditions of Use.
7. APPLICABLE LEGISLATION
These Conditions of Use are governed by Italian law.
CONDITIONS OF SALE
The following Conditions of Sale govern the offer and sale together with the Condition of Use, Return Policy and Privacy Policy of products on brooksbrothers.eu. Products purchased on brooksbrothers.eu are sold directly by The Level S.r.l. with registered offices in Italy at Piazza Arcole 4, 20143, Milan, VAT number 07234250962.
Please contact our Customer Services for any further information, where you will find information on orders and shipping, refunds and returns of products purchased on brooksbrothers.eu. Remember that you can always contact the Seller by clicking here .
For any other legal information, go to the sections: Conditions of Use, Returns Policy and Privacy Policy.
1. OUR BUSINESS POLICY
1.1 The Vendor offers products for sale on brooksbrothers.eu and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".
1.2 "Consumer" shall mean any individual who is acting on brooksbrothers.eu for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on brooksbrothers.eu.
1.3 The Vendor reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with the Vendor's business policy.
1.4 These Conditions of Sale govern the offer, transmission and acceptance of purchase orders relating to products on brooksbrothers.eu between the users of brooksbrothers.eu and the Vendor.
1.5 The Conditions of Sale do not govern the supply of services or the sale of products performed by third parties that are on brooksbrothers.eu through links, banners or other hypertext links. Before submitting orders and purchasing products and services from third parties, we recommend that you verify their Conditions of sale; the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of brooksbrothers.eu and third parties.
2. HOW TO PLACE AN ORDER WITH THE VENDOR
2.1 To place an order for the purchase of one or more products on brooksbrothers.eu, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.
2.2 The order form contains a summary of these Conditions of Sale and the Returns Policy, information on the main characteristics of each product ordered and the corresponding unit price (including all applicable fees and taxes), the type of payment methods that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the Conditions for returning purchased products.
2.3 The order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order information has been verified as correct.
2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the Returns Policy, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.
2.5 The order form will be filed in our database for the time required to process your order and as provided by law. You may access your order form by logging in and visiting the section called Orders, in the My Account area.
2.6 After your order form has been submitted, the Vendor will process your order.
2.7 The Vendor may refuse to process purchases if there are no sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the order has not been placed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on brooksbrothers.eu are no longer available at the time you last accessed the website or submitted your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor has received your order. If the order form has been sent and the price has already been paid, the Vendor will refund the amount paid for those items.
2.8 By submitting an order form online, you unconditionally accept and undertake to observe the provisions of these Conditions of Sale. Should you not agree with certain provisions of these Conditions of Sale, please do not submit your order form for the purchase of products on brooksbrothers.eu.
2.9 By submitting an order form, you agree and accept these Conditions of Sale as well as further conditions contained on brooksbrothers.eu, even through links, including the Conditions of use and Privacy Policy of brooksbrothers.eu.
2.10 Upon submission of an order form, the Vendor shall send you a purchase order receipt by email, containing a summary of the information related to the order form (Conditions of Sale, the products' main characteristics, detailed information on the price, terms of payment, return policy and shipping costs).
3. GUARANTEES AND PRODUCT PRICE INDICATION
3.1 Progetto 17 srl, licensee of the Brooks Brothers brand for EMEA, and TLG srl, with registered office in Italy, Piazza Arcole 4, 20143, Milan, VAT no. 12228160961, own the exclusive licence rights to the Brooks Brothers brand under which the products on this site are marketed.
3.2 The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
3.3 The main characteristics of products are shown on brooksbrothers.eu on each product page. The images and colors of products offered for sale on brooksbrothers.eu may not exactly correspond to the real products, due to the Internet browser or monitor used.
3.4 Prices are subject to change. Check the final price of sale before sending the relevant order form.
3.5 Orders received from countries other than those selected for shipping or to addresses to which the Vendor cannot ship cannot be accepted.
3.6 All products sold by brooksbrothers.eu come with an identification tag attached with a disposable seal. Please do not remove the tag and seal, which are an integral part of the purchased products.
3.7 If you exercise your right to return the products, the Vendor may refuse to accept products that are damaged, without the tag or which have been altered in their main characteristics or quality.
4. PAYMENT
4.1 Payment of the product prices and the relative costs for shipping and delivery must be made by using one of the procedures indicated on the order form.
4.2 If you choose to pay by credit card, all financial information (credit/debit card number, expiry date, etc.) are forwarded to an external payment service provider (PSP) which, thanks to a DigiCert SSL SHA2 256 bit encryption protocol, guarantees the security of online transactions. Your financial information will never be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud on brooksbrothers.eu to the police. The price for the purchase of products and the costs for shipping and delivery, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.
5. SHIPPING AND DELIVERY OF THE PRODUCTS
For information on specific product shipping and delivery procedures, access the Customer Service area. Please read these sections carefully. The information provided forms an integral part of these Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.
6. CUSTOMER SERVICE
Please click hereto contact our Customer Service for any further information. For further clarifications, access the Customer Service area.
7. RIGHT TO WITHDRAW
7.1 You can cancel the contract with the Vendor, without any penalty and without providing a reason, up to fifteen (15) working days from the date of receiving the products purchased on brooksbrothers.eu. It is not possible to return an item in exchange for another.
7.2 For details on how to cancel the contract, please refer to the Returns policy section. Please read these sections carefully. The information provided forms an integral part of these Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.
8. PRIVACY
8.1 You will find information on how we process your personal data by reading the Privacy Policy.
8.2 You are advised to read, if you haven't already done so, our Conditions of Use which contain important information on how we process the personal data of our users and on the security systems we use.
8.3 For further information on our Privacy Policy you can contact us by Clicking here or at Vendor's registered offices located in Piazza Arcole 4, 20143, Milan, Italy.
9. APPLICABLE LEGISLATION AND DISPUTES
These Conditions of Sale are governed by the Italian law
All communications or complaints should be sent to the Vendor via the appropriate contact forms Here
The Vendor commits to meet your needs, as far as possible, and to resolve any dispute with you in a friendly manner.
The European Union provides Consumers with a platform to resolve complaints concerning products purchased online via an independent dispute resolution body:
https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
10. AMENDMENTS AND UPDATES
The Conditions of Sale may be amended from time to time due to new laws and regulations or for other reasons. The new Conditions of Sale shall be effective as of the date of publication on brooksbrothers.eu.
11. INFORMATION ON THE COMPANY
The Level S.r.l.
Piazza Arcole 4 – 20143 Milan, ITALY.
VAT no: 07234250962
RETURN POLICY
Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products within fourteen (14) working days from the date on which you received them from brooksbrothers.eu. Returned items must be shipped back to the Vendor within fourteen (14) working days from the date the package was delivered to you. The products may be returned by dispatching the package through the shipping agent indicated by the Vendor (UPS), or through another shipping agent. We also invite you to complete the Return Authorization Request available on the web site in the Customer Service area, in order for us to provide you with a Return Authorization Number. It is not possible to return an item in exchange for another
1. TERMS AND CONDITIONS OF RETURN
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
A. we invite you to correctly fill in and submit the online Return Authorization Request to the Vendor within fourteen (14) working days from the date of your receipt thereof;
B. the products have not been used, worn, washed, modified or damaged;
C. the identification tag is still attached to the products with the disposable seal
D. the products are returned in their original packaging;
E. the returned items must be shipped back to the Vendor within fourteen (14) working days from the date the package was delivered to you.
If you have fulfilled all requirements set forth above, the Vendor shall refund the entire price for the purchased products. Should you decide to use the courier indicated by brooksbrothers.eu in the online Return Authorization Request, you will not have to directly take care of the return shipping costs, which are at your expense. In this case, brooksbrothers.eu will pay the return shipping costs for you and will deduct from your refund the cost of return postage.
You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.
2. REFUND TIMES AND PROCEDURES
After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted. Whatever the form of payment you used (Credit/Debit Card, Cash on Delivery), the refund procedure will start within 14 (fourteen) days from when the Vendor was informed of your decision to exercise your right to return the purchased products and once the Vendor has checked that the return was carried out in compliance with the above conditions. The time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:
A. purchase by Credit/Debit Card: refund time will depend on the Credit Card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss,
B. payment made by Cash on Delivery: you will be refunded the amount you paid for the products returned to the Bank account you indicate in the Return Authorization Request; the time needed for refunding depends on the information you provided in your order; normally refunds take place within a month. Please remember it is necessary to have a Bank account in order to receive a refund for cash on delivery orders.